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After-sales Service Custom Service FAQ
Home Service After-sales Service

After-sales service

Service process

We are committed to providing each customer with high-quality and efficient after-sales service, with a focus on quality first, customer foremost,
and customer success. Our aim is to maximize the value of custmers.

Customer Request

Customer Request

Customers submit requests for repairs or product returns/exchanges to the sales department, providing relevant details.
Sales Information Reception

Sales Information Reception

The sales team reviews the customer’s feedback, confirms the appropriate resolution, schedules the repair, and promptly communicates the plan to the customer.
After-Sales Service

After-Sales Service

The after-sales team evaluates the issue based on the provided information, conducts an on-site inspection, and informs the customer whether the repair will be handled on- site or require return to the factory.
After-Sales Confirmation

After-Sales Confirmation

Any irregularities or issues encountered during the service process are reported to the sales team for follow-up, and corrective actions are taken in accordance with established procedures.

Custom services

We are committed to providing each customer with high-quality and efficient after-sales service, with a focus on quality first, customer
foremost, and customer success. Our aim is to maximize the value of custmers.

Drawings or Samples

The customer submits their drawings or samples for our reference.

Drawing Confirmation

We create a 3D design based on the customer's 2D drawings or samples and send it to the customer for approval.

Quotation

Prices will be offered once the customers confirmed the drawings. If coustomer could provide finished drawings, we could also quote based on that.

Technical Agreement

A technical agreement need to be issued between the parties once the quotation is approved.

Sample Production

Sample production start right after the technical agreement signed. Sample will be sent to customer for approval.

Mass Production

Once the client confirms the sample and places a product order, mass production begins.

Inspection

All products will be inspected during production, and we welcome customers to do the inspection on site.

Shipment

The goods will be packed and shiped properly to the customers after quality is confirmed.

faq

Based on the high-end market, we have been deeply engaged in the hydraulic field for 20 years. We have been a strategic partner of many top 100 enterprises. Over the years, we have won honors such as excellent supplier and best quality award. The host has been exported to more than 200 countries and regions, and the products meet international standards.

How long does it usually take to get a quote after an inquiry was submitted?
Are you a manufacturer or a trading company?
What products do you offer?
What are the main applications of your products?
Do you offer customized products?
How is your production capability?
Which key clients do you serve in China domestic?
Which countries do you mainly export to?
How does your company ensure quality?

  • How long does it usually take to get a quote after an inquiry was submitted?

    The quotaion will be sent within 12 hours.

  • Are you a manufacturer or a trading company?

    We are a manufacturer integrating R&D, design, production, and sales, with our own international trade department.

  • What products do you offer?

    Our main products are hydraulic cylinders as well as the accessories of the cylinders.

  • What are the main applications of your products?

    Our products cover a wide range of application fields including construction machinery, agricultural equipment, and marine industries. Detailed applications are aerial work platforms, truck-mounted cranes, wreckers, bridge inspection vehicles, forklifts, sanitation trucks, agricultural machinery, marine equipment, and petroleum machinery.

  • Do you offer customized products?

    Yes, we specialize in customized products. We develop and manufacture products either according to customers' requirements or based on provided drawings & samples.

  • How is your production capability?

    We are equipped with advanced production facilities including CNC undercutting machines, automated assembly lines, welding robots, fully automated cleaning systems, automatic cylinder assemblers, and automated painting lines. Our annual production capacity reaches 300,000pcs.

  • Which key clients do you serve in China domestic?

    The main customers we have in China domstic are Zhejiang Dingli, XCMG, Liugong Group, Noblelift, etc. which are all top 100 or listed company in China.

  • Which countries do you mainly export to?

    We mainly export our products to USA, Germany, Japn, Spain, Italy, UK, Korea, Austrila, Canada, etc.

  • How does your company ensure quality?

    We operate a comprehensive supply chain and quality management system. Our 100% inspection protocol covers:

    100% incoming material inspection

    In-process checks: self-inspection, first-article inspection, patrol inspection, inter-process verification, and 100% dedicated inspection

    100% final assembly inspection

    100% pre-shipment audit

    Equipped with industry-leading testing instrumentation:

    Spectrometers • Metallurgical microscopes

    Universal tensile testers • Ultrasonic flaw detectors

    Magnetic particle testers • CMMs (Coordinate Measuring Machines)

    Cleanliness analyzers • Hardness testers

    This ensures delivery of high-precision components meeting full-spectrum requirements including:

    Material physicochemical properties

    Non-destructive testing

    Micron-level dimensional accuracy

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